Tenust always puts customer satisfaction first and provides customers with high quality products. We’re sorry if you are not satisfied with the product you received. We are always happy to accept returns, exchanges and refunds for customers.

RETURN

Product Defects or Wrong Item Shipped:

If you receive a product that is defective or if we accidentally ship the wrong item, we are here to help!

Defective Products: If the product you receive is damaged or has any manufacturing defects, please contact us immediately.

Wrong Item: If we mistakenly send you the wrong item, please notify us right away.

In both cases, we will:

Offer a replacement product at no extra cost.

If you need to return a defective or incorrectly shipped product, please contact our customer service team within 20 days of receiving your order. Provide your order number and a description of the issue, and we will guide you through the return process.

 

Who is responsible for returning the product?

Tenust will provide a prepaid label for any returned item. Customers need to download the return label and print it. Customers will not have to pay return shipping costs.

Return method:

We encourage customers to return items by mail

– Customers have request for return, please send email to us to the mailbox: [email protected] with subject “Return/Refund Request” and send us the order number + photos about error on the product if any.

– We will review and provide return labels by mail. Customers need to download and print.

– Package the return product

– Send it to us at 150 E 8Th Street Holland, Michigan 49423, United States. Recipient Name: Tenust Return

Notify when Tenust receives the returned package?

Once we receive your return, you will receive an email notifying you that we have received your return. Depending on your address, the time to receive the return product will be different.

EXCHANGE

We accept exchanges in cases where the product is wrong, damaged, or not as described. Customers will not have to pay any fees to exchange goods. Replacement products will be sent as soon as we receive notification that your returned item has been shipped.

REFUND

When will you receive your refund?

Once we receive the return product please allow 2 days business to process for you. All returns product will be processed through our inspection department for approval/rejection.
If you are approved for a refund please allow 3 business days to receive your refund once it is refunded. Your refund will be processed, a credit will automatically be applied to your credit card or original payment method within 1-3 business days.

If you have any problems, what should you do?

If the product is defective or still have not received your refund, please get in touch with us for better advice. Let us know as soon as possible.

Email: [email protected]

Address: 150 E 8Th Street Holland, Michigan 49423, United States

Support Times: Monday to Friday/9am – 9pm CST